Closed Bug 25391 Opened 25 years ago Closed 25 years ago

M13 - Mail not kept in Sent folder

Categories

(MailNews Core :: Composition, defect, P3)

x86
Windows 95
defect

Tracking

(Not tracked)

VERIFIED WORKSFORME

People

(Reporter: bbriley, Assigned: bugzilla)

Details

Hi, 1. I can send and receive mail, but copies of sent mail don't go into the sent folder. 2. I can't adjust font size in the message reading window.
bbriley: 1. Are you getting an error upon sending mail? 2. What is your mail server - IMAP or POP? 3. What is your preference setting for copies to sent folder? Preference is located here: Edit|Account Setup|<select your mail server>|Copies and Folders
QA Contact: lchiang → esther
Please file one problem per bug report. I will open a new bug for the font issue.
Font size issue is now part of bug 26056.
Summary: M13 - Mail not kept in Sent folder AND can't adjust font → M13 - Mail not kept in Sent folder
bbriley: please anwser to Laurel's questions. It's very important for us that we get all the needed information. Thanks
Status: NEW → ASSIGNED
Target Milestone: M14
bbriley did answer my questions via email. I'd passed the info onto esther (QA contact), but here is the response(s): bbriley: Q: Are you getting an error upon sending mail? A: No. Q: What is your mail server - IMAP or POP? A: POP Q: What is your preference setting for copies to sent folder? Preference is located here: Edit|Account Setup|<select your mail server>|Copies and Folders A: No, I didn't know it was there. I was looking in edit-preferences, like I would have with Communicator. Now I have found it. However, I am unable to try it (now that I have found where to specify "sent" messages get copied to. Somehow, an incoming message was erroneously placed into the sent folder! Every time I click on it to delete it, Mozilla crashes. --------- I also asked a few questions pointed to whether the user had "local folders", to find out when this profile might've been created or migrated. Here's the brief info: Q: Do you have a hierarchy of folders called "Local Mail" or "Local Folders" in addition to the POP mail account set of folders? A: Yes. Q: Did you migrate your mail profile from Netscape Communicator, or did you create a new profile and account starting fresh in mozilla? A: New profile (user tried migration, but it failed). Q: When did you start using mozilla, in previous versions or just M13? A: 6 months ago, I briefly tried an earlier milestone, and I tried M 12 once. Too unstable. Hard to tell at this point what all happened since user tried previous milestones and may not have cleaned up before new profiling in m13. Since we've changed a lot in the areas of local folders creation and the Sent (Copies and Folders) stuff. User is doing ok now; has reset Sent copy preference and it's working last I heard.
if it's ok for the user now, I am marking this bug as works for me.
Status: ASSIGNED → RESOLVED
Closed: 25 years ago
Resolution: --- → WORKSFORME
Verifying as worksforme per users comment to Laurel that after setting the Copy to Sent folder in Account setup it was working for him. Other issue was logged as a separate bug. Verified
Status: RESOLVED → VERIFIED
Product: MailNews → Core
Product: Core → MailNews Core
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