Double click mozilla32-installer-M13.exe within Windows Explorer, starts to load sound starts and then Dr.Watson comes up. Setup.exe Exception: access violation (0xc0000005), Address: 0x0041803b. System has 512MB RAM and 6.75GB free disk space. DrWatson.log Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32 Copyright (C) 1985-1996 Microsoft Corp. All rights reserved. Application exception occurred: App: (pid=310) When: 2/27/2000 @ 19:58:56.292 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: SERVER2 User Name: landis Number of Processors: 1 Processor Type: x86 Family 6 Model 5 Stepping 2 Windows Version: 4.0 Current Build: 1381 Service Pack: 6 Current Type: Uniprocessor Free Registered Organization: iis Registered Owner: Landis Reed *----> Task List <----* 0 Idle.exe 2 System.exe 28 smss.exe 44 csrss.exe 34 winlogon.exe 48 services.exe 51 lsass.exe 78 spoolss.exe 79 llssrv.exe 101 mgasc.exe 113 mgactrl.exe 122 npssvc.exe 126 LOCATOR.exe 136 RpcSs.exe 139 tcpsvcs.exe 111 ZipToA.exe 143 pstores.exe 69 nddeagnt.exe 159 explorer.exe 172 SysTray.exe 174 MGAQDESK.exe 179 Winampa.exe 181 starter.exe 183 HPJETDSC.exe 188 MFIndexer.exe 177 qshelf98.exe 189 Remote.exe 162 dad9.exe 90 ddhelp.exe 208 netdde.exe 249 clipsrv.exe 47 ntvdm.exe 268 netscape.exe 236 Eudora.exe 276 tapisrv.exe 291 rasman.exe 115 photopnt.exe 237 wpwin9.exe 217 ACDSee32.exe 299 AcroEx32.exe 206 mozilla-win32-i.exe 310 SETUP.exe 289 drwtsn32.exe 0 _Total.exe (00400000 - 00400000) (77f60000 - 77fbe000) dll\ntdll.dbg (75b00000 - 75b22000) dll\msvfw32.dbg (77e70000 - 77ec5000) dll\user32.dbg (77f00000 - 77f5e000) dll\kernel32.dbg (77ed0000 - 77efc000) dll\gdi32.dbg (77dc0000 - 77dff000) dll\advapi32.dbg (77e10000 - 77e67000) dll\rpcrt4.dbg (77fd0000 - 77ffa000) dll\winmm.dbg (70980000 - 70b28000) SHELL32.dbg (710d0000 - 710f3000) SHLWAPI.dbg (77aa0000 - 77b15000) COMCTL32.dbg (77c00000 - 77c18000) drv\winspool.dbg (6bd00000 - 6bd00000) (77a90000 - 77a9b000) dll\version.dbg (779c0000 - 779c8000) dll\lz32.dbg (10000000 - 10000000) (00d70000 - 00d70000) (74100000 - 74109000) drv\msacm32.dbg (75d50000 - 75d6a000) dll\msacm32.dbg State Dump for Thread Id 0x133 eax=e701141b ebx=00000100 ecx=0012f0d4 edx=0042032c esi=e701141b edi=77ed1000 eip=0041803b esp=0012efe4 ebp=0012eff0 iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206 function: <nosymbols> 00418026 50 push eax 00418027 ffd7 call edi 00418029 894508 mov [ebp+0x8],eax ss:0146d9f6=???????? 0041802c 8b7608 mov esi,[esi+0x8] ds:e834fe21=???????? 0041802f 85f6 test esi,esi 00418031 7412 jz 00418045 00418033 85db test ebx,ebx 00418035 7504 jnz 0041803b 00418037 33c0 xor eax,eax 00418039 eb03 jmp 0041803e FAULT ->0041803b 8b4304 mov eax,[ebx+0x4] ds:0133eb06=???????? 0041803e 50 push eax 0041803f 56 push esi 00418040 ffd7 call edi 00418042 894508 mov [ebp+0x8],eax ss:0146d9f6=???????? 00418045 ff7508 push dword ptr [ebp+0x8] ss:0146d9f6=???????? 00418048 e822050000 call 0041856f 0041804d 5f pop edi 0041804e 5e pop esi 0041804f 5b pop ebx 00418050 5d pop ebp 00418051 c20400 ret 0x4 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012eff0 00405df1 00000100 00404bae 0012f9cc 00404bae <nosymbols> *----> Raw Stack Dump <----* 0012efe4 cc f9 12 00 00 00 00 00 - ae 4b 40 00 24 f0 12 00 .........K@.$... 0012eff4 f1 5d 40 00 00 01 00 00 - ae 4b 40 00 cc f9 12 00 .]@......K@..... 0012f004 ae 4b 40 00 24 f0 12 00 - 00 00 00 00 00 00 00 00 .K@.$........... 0012f014 00 00 00 00 ec f0 12 00 - 84 da 41 00 ff ff ff ff ..........A..... 0012f024 f8 f0 12 00 b3 1a 40 00 - d4 f0 12 00 f4 00 96 00 ......@......... 0012f034 25 00 00 00 01 00 00 00 - 00 00 00 00 10 00 00 00 %............... 0012f044 04 90 40 00 f0 bf 42 00 - c0 f0 12 00 36 6f 40 00 ..@...B.....6o@. 0012f054 09 00 00 00 00 00 00 00 - 08 00 00 00 d3 6e 40 00 .............n@. 0012f064 08 00 00 00 02 00 88 01 - ff ff ff ff a0 6e 40 00 .............n@. 0012f074 08 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 0012f084 00 00 00 00 00 00 00 00 - 58 02 00 00 7c 01 00 00 ........X...|... 0012f094 58 02 00 00 7c 01 00 00 - 00 00 00 00 00 00 00 00 X...|........... 0012f0a4 58 02 00 00 7c 01 00 00 - 02 00 88 01 40 09 96 00 X...|.......@... 0012f0b4 0d c8 41 00 01 be 41 00 - 03 26 41 00 00 00 00 00 ..A...A..&A..... 0012f0c4 00 00 00 00 58 02 00 00 - 7c 01 00 00 20 0d 96 00 ....X...|... ... 0012f0d4 2c 03 42 00 1b 14 01 e7 - 1b 14 01 e7 00 00 00 00 ,.B............. 0012f0e4 cc f9 12 00 00 00 00 00 - 60 f6 12 00 8b d5 41 00 ........`.....A. 0012f0f4 00 00 00 00 b4 f5 12 00 - b9 1e 40 00 0c f6 12 00 ..........@..... 0012f104 48 fc 12 00 c0 f0 12 00 - c0 f0 12 00 01 00 00 00 H............... 0012f114 48 fc 12 00 6c f3 12 00 - 92 d6 ed 77 1e 08 01 30 H...l......w...0 State Dump for Thread Id 0x13d eax=0048a3aa ebx=0000006c ecx=00092586 edx=00000000 esi=00000000 edi=012eff9c eip=77e72397 esp=012eff58 ebp=012eff7c iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 function: InvalidateRect 77e7237e b89e110000 mov eax,0x119e 77e72383 8d542404 lea edx,[esp+0x4] ss:0262e95f=???????? 77e72387 cd2e int 2e 77e72389 c20c00 ret 0xc 77e7238c b885110000 mov eax,0x1185 77e72391 8d542404 lea edx,[esp+0x4] ss:0262e95f=???????? 77e72395 cd2e int 2e 77e72397 c21400 ret 0x14 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 012eff7c 77fde541 012eff9c 00000000 00000000 00000000 user32!InvalidateRect 012effb8 77f04ede 0000006c 00000001 0012ee98 0000006c winmm!mciGetYieldProc 012effec 00000000 77fde4b2 0000006c 00000000 000000b0 kernel32!lstrcmpiW 00000000 00000000 00000000 00000000 00000000 00000000 !<nosymbols> *----> Raw Stack Dump <----* 012eff58 15 27 e7 77 9c ff 2e 01 - 00 00 00 00 00 00 00 00 .'.w............ 012eff68 00 00 00 00 78 ff 2e 01 - 01 00 00 00 00 00 00 00 ....x........... 012eff78 00 00 00 00 b8 ff 2e 01 - 41 e5 fd 77 9c ff 2e 01 ........A..w.... 012eff88 00 00 00 00 00 00 00 00 - 00 00 00 00 01 00 00 00 ................ 012eff98 98 ee 12 00 3c 0c 68 00 - bb 03 00 00 b0 2b 13 00 ....<.h......+.. 012effa8 00 00 00 00 9b b7 e7 0a - 4f 02 00 00 44 01 00 00 ........O...D... 012effb8 ec ff 2e 01 de 4e f0 77 - 6c 00 00 00 01 00 00 00 .....N.wl....... 012effc8 98 ee 12 00 6c 00 00 00 - 98 ee 12 00 c4 ff 2e 01 ....l........... 012effd8 f0 ee 12 00 ff ff ff ff - 44 b9 f3 77 38 d2 f3 77 ........D..w8..w 012effe8 00 00 00 00 00 00 00 00 - 00 00 00 00 b2 e4 fd 77 ...............w 012efff8 6c 00 00 00 00 00 00 00 - b0 00 00 00 00 01 00 00 l............... 012f0008 ff ee ff ee 02 10 00 00 - 00 00 00 00 00 fe 00 00 ................ 012f0018 00 00 10 00 00 20 00 00 - 00 02 00 00 00 20 00 00 ..... ....... .. 012f0028 5b 00 00 00 ff ef fd 7f - 05 00 48 05 00 00 00 00 [.........H..... 012f0038 00 00 00 00 00 00 00 00 - 00 00 00 00 d8 04 2f 01 ............../. 012f0048 0f 00 00 00 f8 ff ff ff - 50 00 2f 01 50 00 2f 01 ........P./.P./. 012f0058 80 05 2f 01 00 00 00 00 - 00 00 00 00 00 00 00 00 ../............. 012f0068 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 012f0078 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 012f0088 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ State Dump for Thread Id 0xcf eax=77fd694a ebx=00000001 ecx=00130000 edx=00000000 esi=0000001c edi=00000000 eip=77f682db esp=017fff54 ebp=017fff78 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 function: NtWaitForSingleObject 77f682d0 b8c5000000 mov eax,0xc5 77f682d5 8d542404 lea edx,[esp+0x4] ss:02b3e95b=???????? 77f682d9 cd2e int 2e 77f682db c20c00 ret 0xc 77f682de 8bc0 mov eax,eax *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 017fff78 6bd06cc5 0000001c ffffffff 00000001 017fffb8 ntdll!NtWaitForSingleObject

lreed, can you provide the url to where you downloaded this installer from? and also the build number if possible?

lreed@surfmi.net Can you check with the latest nightly build to see if this crash still occures? There have been several fixes to the installer. Try one from March 20, 2000 on...

I'm trying to clear up unconfirmed bugs, lreed@surfmi.net, are you still seeing this with any recent builds? If I get no responce I'll set to worksforme, as this bug has been sitting idle for about 2 months.

No responce, setting as worksforme

ok