Reinstalling a fresh copy of M4 in a new directory (distinct from the old M4 install--I haven't tried overwriting the broken M4) enables you to use both browsers without trouble thereafter. Presumably this is a Neoplanet bug; their install shouldn't break other apps. But conceivably there's a problem on our side (maybe something about our design makes us vulnerable to breaking when other apps are installed?) so I'm filing this for tracking purposes. Contacts at Neoplanet are Jim Friskel (friskel@neoplanet.com, CTO) and Warren Adelman (warren@neoplanet.com, VP Business Development). I've emailed them separately. You can get Neoplanet's Technology Preview at http://www.neoplanet.org/research.htm

Chris, any idea who should get this ... ?

do we still have this problem with M5? we would need a stack trace, or talkback report, to investigate further... leger, could someone in qa try playing with this to see if we can get a crash. does anyone have urls to the downloads and steps to set this up?

Sorry, here's the URL for the NeoPlanet download: http://www.neoplanet.org/research.htm

Updating QA Contact

talkback incident id: 8115910 stack trace: Call Stack: (Signature = chrome.dll + 0x1421 (0x01681421) 1e79852a) chrome.dll + 0x1421 (0x01681421) nsNetlibService::nsNetlibService [d:\builds\seamonkey\mozilla\network\module\nsNetService.cpp, line 234] NS_InitINetService [d:\builds\seamonkey\mozilla\network\module\nsNetService.cpp, line 1404] nsNetFactory::CreateInstance [d:\builds\seamonkey\mozilla\network\module\nsNetFactory.cpp, line 137] nsComponentManagerImpl::CreateInstance [d:\builds\seamonkey\mozilla\xpcom\src\nsComponentManager.cpp, line 1071] nsComponentManager::CreateInstance [d:\builds\seamonkey\mozilla\xpcom\src\nsRepository.cpp, line 68] nsServiceManagerImpl::GetService [d:\builds\seamonkey\mozilla\xpcom\src\nsServiceManager.cpp, line 244] nsServiceManager::GetService [d:\builds\seamonkey\mozilla\xpcom\src\nsServiceManager.cpp, line 446] NS_NewURL [d:\builds\seamonkey\mozilla\network\module\nsNetService.cpp, line 1165] rdf.dll + 0x4974 (0x012b4974) rdf.dll + 0x83f7 (0x012b83f7) brprof.dll + 0x12c1 (0x015712c1) rdf.dll + 0x83f7 (0x012b83f7) nsappshell.dll + 0x448b (0x00e1448b) nsappshell.dll + 0x1570 (0x00e11570) main [d:\builds\seamonkey\mozilla\xpfe\bootstrap\nsAppRunner.cpp, line 235] mainCRTStartup() KERNEL32.dll + 0x1b304 (0x77f1b304)

We have recently installed Neoplanet and all is well. Moving to Verified/WorksForMe