Closed Bug 8834 Opened 25 years ago Closed 25 years ago

Milestones 6 & 7: Apprunner and viewer crash on startup

Categories

(SeaMonkey :: General, defect, P3)

x86
Windows NT
defect

Tracking

(Not tracked)

VERIFIED WORKSFORME

People

(Reporter: rob.coles, Assigned: don)

Details

My Config::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Windows NT Version 4 Service Pack 3 From System Properties Microsoft Windows NT 4.00.1381 IE 4.0.4.72.3110.8 Computer: x86 Family 6 Model 7 Stepping 2 AT/AT COMPATIBLE 130,484KB What Happens::::::::::::::::::::::::::::::::::::::::::::::::::::: When I run apprunner.exe or viewer.exe from Milestone 6 or 7 the application crashes, Milestone 5 worked. Dr Watson dialog box comes up and says Exception access violation (0xc0000005), Address: 0503371b0. For Milestone 7 - I remove all the files from the previos installation.. Install Run apprunner a cmd box pops up in it the text -- width was not set height was not set loading url resoure:/res/profile/cpw.xul in WEBshell 4f2630 -- appears A outline of the browser window appears Dr Watson dialog box comes up and says Exception access violation (0xc0000005), Address: 0503371b0. The other windows close.. viewer behaves in a similar manner.. except that it also the number after WEBshell is different and it also goes on to say loading file afterwards.. Hope this is useful.. Best Wishes Rob
QA Contact: leger → paulmac
paulmac - please check this with NT. And please add Talkback data here for don sould you get the crash. Thanks!
Rob, a couple things. First try deleting the file mozregistry.dat in your c:\winnt directory. That file could have got corrupted in early builds. Second, if you have Netscape Communicator installed, try renaming the Plugins directory to something like PluginsBak and then run apprunner. If neither of those things fix your crash, please run the build located at ftp://ftp.mozilla.org/pub/mozilla/releases/m7/mozilla-win32-M7.zip which will send stack trace data in to a Netscape Server when you crash. Be sure to put in your e-mail address when prompted so we can find your crash. Thanks!
Status: NEW → RESOLVED
Closed: 25 years ago
Resolution: --- → WORKSFORME
Status: RESOLVED → VERIFIED
rob...we cannot reproduce this. Try what paulmac suggest and reopen if you still have a problem.
apologies, the link for the talkback enabled build is ftp://ftp.mozilla.org/pub/mozilla/releases/m7/mozilla-win32-M7-fullcircle.zip
Rob has debugged the problem and determined it to be related to his plug-ins. Excellent sleuthing. Could you please determine which plugin is causing the problem and open a new bug against the Plugins component? That would help us out a great deal. Any questions please let us know. To determine which plugin is causing the problem, you need to change the extension of each plug-in in your communicatior\plugins directory one-by-one until the crash stops. For example, npswf32.dll would be changed to npswf32.dllbak, and then you would launch apprunner, and see if the crash still occurs, and so on. Once you open the new bug, could you please make a comment in this bug noting the # of the new bug? Per your question on e-mail, you should try to do all correspondence in the bug reports so we can keep a good history of the bug. Thanks!
Product: Browser → Seamonkey
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